STIVCUSTOMER SUPPORT
AI customer support with complete human handoffs
Use STIV Support to resolve routine tickets under your policies and hand off the rest with full context attached, so customers never repeat themselves.
WHO IT IS FOR
Support leaders and service teams who need consistent responses, faster triage, and complete handoffs during normal operations and sudden volume spikes.
The operating problem
Support bots that guess frustrate customers, and handoffs that lose context make agents start over. STIV Support resolves only the requests your policies cover, and when a person needs to step in, the issue, history, attempted fix, and evidence arrive together.
What the workflow is designed to support
Resolve routine tickets that your policies fully cover.
Hand off the rest with the full context attached.
Spot patterns across tickets that signal a bigger issue.
Keep response times steady during volume spikes.
How implementation works
01
Define support policies
Set which requests STIV may resolve, which need review, and which always go straight to a person.
02
Connect customer context
Connect the help desk and customer records your team uses, so responses are grounded in real account history.
03
Review drafted responses
Responses outside fully covered policies arrive as drafts for an agent to approve, edit, or take over.
04
Act on patterns
Recurring issues are surfaced to the team that can fix the cause, not just the ticket.
Control remains with your team
- Policy-bounded automatic resolution
- Human approval for everything outside policy
- Full context on every handoff
- Logged responses and decisions
Questions, answered
Which tickets does STIV resolve on its own?
Only the ones your policies fully cover. Everything else is drafted for an agent or handed off directly.
What does an agent see on handoff?
The customer's issue, conversation history, what was already tried, and the relevant account evidence, so the customer does not have to repeat the story.
Does STIV replace our help desk?
No. It is designed to work with the help desk your team already uses.