SOFTWARE — SUPPORT
Premium software for Support.
Resolves the tickets it can, and hands off the rest with full context already attached.
WHO IT IS FOR
Built for support leaders and service teams that need consistent responses, faster triage, and complete handoffs during normal operations and sudden volume spikes.
HOW IT FITS YOUR WORKFLOW
STIV Support uses approved policies and connected customer context to resolve bounded requests or prepare a complete escalation. When a person needs to take over, the issue, history, attempted resolution, and relevant evidence arrive together so the customer does not need to repeat the story.
What STIV Support does
- Resolves the tickets it can, on its own.
- Hands off the rest with full context already attached — no re-explaining.
- Watches for patterns across tickets that signal a bigger issue.
- Keeps response times consistent even during volume spikes.
Every ticket response that isn't fully resolved by policy routes through an approval gate you define before it reaches a customer.
License Support on its own
Single Division starts at $1,500/mo — one workspace, standard integrations, email support.